accounts payable vendor service

If you have a question about the status of your invoice, or a discrepancy with the payment amount you received, simply use our Vendor Inquiry Form below and register your question.

Vendor Inquiry Form

Why should you use this form?
At Borders, we believe this is a much more effective method of communicating with our vendor community because it facilitates:

• Guaranteed Response Times: We commit to responding to you via email or phone within two business days.
• Automated Confirmation of Receipt: Once submitted, you will receive an automatic confirmation from our system notifying you that we have received your inquiry.
• Elimination of Telephone Tag: Email eliminates those time-consuming games of telephone tag between our Accounts Payable department and our vendors.
• Automatic Routing of Inquiries: Your questions are routed directly to the correct individual to facilitate faster resolution.
• Performance Measurement: This system will allow us to better serve our vendor community and to record vendor inquiry information as one our key performance metrics.

If you would prefer not to use this form, you can still call our Accounts Payable department at 734.477.4621. But please note that Vendor Inquiry by our web form is our preferred method of communication, and therefore if you register an inquiry by phone, we cannot guarantee you will speak to a live person or that we will resolve that inquiry within two business days.

More Information

AccountsPayable FAQ

EDIProcessing FAQ

Nomenclatures

Business To Business (B2B) Development Services