General Account Questions

• Creating an Account
• Borders Rewards
• Security Questions and Answers
• Updating Your Profile
• Forgot Username and Password
• Address Book
• Order History

the benefits of having a Borders.com account

Having a Borders.com account makes your online experience even richer. Your Borders.com account allows you to:

• Customize preferences for the Magic Shelf™.
• Create and maintain a Wish List of your favorite items.
• Submit a review on any title.
• Place an order.
• Track your Borders.com order.
• View order history.
• Track your Borders Rewards.
• Receive information on special promotions.

Creating an Account

Creating a Borders.com Account Is Quick and Easy

• Click "Register Now."
• Provide your first and last name, and email address.
• Choose a username (not case-sensitive and must contain at least 4 characters) and a password (case sensitive and should contain 6-10 characters with no spaces).
• Choose a security question and answer.
• If you currently have a Borders Rewards membership, check the box for track your rewards, and enter your 1-digit Borders Rewards card number (located below the bar code), phone number and ZIP code. And don't forget to let us know whether or not you would like to receive email from Borders—just check the box provided. This ensures that all qualifying purchases on Borders.com go toward your membership rewards.

Please note that if you created an account prior to April 2008 on the Borders Teamed with Amazon.com site, you will need to create a new Borders.com account, or you can sign in with your BordersRewards.com username and password.

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Borders Rewards

If you haven't already joined our Borders Rewards program, what are you waiting for? Millions of members are receiving great weekly coupons, exclusive in-store offers, recommendations, and much more. To find out more about this exciting program and the many benefits, visit our Borders Rewards Membership Program page.

Already a Borders Rewards Member?
Fantastic! Simply sign in with your Borders Rewards username and password, verify the information we have on your Borders Rewards account, choose a security question and answer for additional protection, and you have successfully created your account on Borders.com.

Security Questions and Answers

As an added layer of security to your Borders.com account, we require customers to select a security question to answer, for instance, should you wish to have your account password reset.

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Updating Your Profile

Your Borders.com account profile can be updated at any time. Please note that for security reasons, your username cannot be updated or changed.

To update your personal information:
1. Click on "Your Account" located at the top of each page.
2. Click on "Update Profile" located on the left under "Your Account."
3. You can change your name, email address, zip code, password and security question on this page. You also have the option of adding your phone number and birth date to your account. If you do decide to add your birth date, be sure to watch your inbox on your big day!
4. Once everything is correct, click on "Save Changes" at the bottom of the page.

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Forgot Username and Password

Forgot Your Username and/or Password?
You may submit a request to retrieve your user name or reset your password from the upper left hand corner of the page. You will be asked to enter the email address and answer the security question you provided when you set up your Borders account. Once the request is submitted, an email will be sent to you that includes your Borders account username or password.

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Address Book

Creating an Address Book makes your shopping easier! The Address Book allows you to create a list of frequently used names and addresses, making the checkout process faster. Assigning a nickname to entries helps you to find addresses stored in your Address Book. Nicknames (for example: Home, Work, Brother, Sister, The Smiths) have a limit of 30 characters. Nicknames cannot be duplicated, but can be edited at any time. Each time you shop, simply choose the billing and shipping address directly from your Address Book. As you shop and use different addresses, those addresses will be stored in your Address Book.

You can easily add new addresses, edit existing addresses, delete entries, and set a specific address as a preferred billing or shipping address.

To get started or access your Address Book:
1. Click on "Your Account," located at the top of each page.
2. Click on "Address Book," located on the left, under "Your Account."
3. You can choose "Edit," "Delete," or "Add New Address."
4. After making your changes, click on "Save to Address Book."
5. Once you have added a new address to your Address Book, you have the option of setting it as your preferred (default) address.

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Order History

There are two ways to check your order history:
1. Click "Order Status," located at the top of each page.
2. Click "Your Account," located at the top of each page.

If you would like to view all transactions, click on "View All Orders." You also have the option of viewing the details of an individual order, by clicking on "View Order".

For more information, see Order Status/Tracking an Order.

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